Support
Answers about the number, your accounts and your money
Search the FAQ below. Most questions are about why Safe to Spend moved, or why a particular pot of money is not spendable.
Showing all 18 answers.
Understanding the number
Why did my Safe to Spend number change?
Because something in the calculation moved. Safe to Spend recomputes continuously from your available cash, protected money, and the days left in your cycle — so a deposit, a bill being protected, a purchase posting, or simply a new day can all shift it.
Open the "Why did this change?" log in the app for an itemized delta, for example a move from $72 to $38:
- +$1,480 paycheck deposited
- −$220 electric bill protected
- −$63.24 purchases
- +$50 unused from your previous spending plan
If a line in that log looks wrong, you can correct the underlying transaction and the number recalculates.
Why isn't my savings balance spendable?
Because savings are never automatically counted as available. $800 in checking plus $5,000 in savings is not $5,800 of Safe to Spend — it is $800 of cash and $5,000 you decided to keep for something else.
You control this. Each goal has a protected flag, and each account has an include-in-DollarSafe setting. Unprotect a goal and that money re-enters the pool; the app will not make that decision for you, and it will not quietly spend it either.
Why doesn't my upcoming paycheck raise the number?
DollarSafe never counts money that does not exist yet as spendable. Expected income appears on the planning screen — "Paycheck $1,480 — expected Aug 28" — so you can see it coming, but it is excluded from available cash until it is deposited.
Example: $1,400 in checking with $1,500 arriving Friday means today's calculation uses $1,400. On Friday, once the deposit lands, the number moves.
How does “days remaining” work?
Days remaining is derived from the end of your budget cycle, not a fixed 30. Spendable money is divided by the days left, so the same pool naturally yields a larger daily amount as the cycle shortens.
Cycles can be monthly (for example Sep 1 to Sep 30), paycheck-to-paycheck (Aug 28 to Sep 11), or a custom reset date. The engine is identical for all three.
Why is my number $0.00 instead of a negative amount?
DollarSafe never displays a negative allowance. When the math yields a negative result, the headline shows $0.00 and the line underneath explains the gap — for example "You're $37 short of covering your current plan."
That is the Shortfall state. It tells you what is short and why, so you can decide what to adjust: a bill date, a savings contribution, or an account floor.
I overspent. Is my budget ruined?
No. If today was $50 and you spent $70, the engine records −$20 and lowers future discretionary amounts to absorb it. Nothing is broken or reset.
Overspend draws in a fixed order: today's allowance, then the remaining discretionary money in the cycle, then an optional buffer if you set one up. Only after those are exhausted does the app warn that protected money is at risk — it never silently raids protected savings.
Transactions
I moved money between my own accounts — why is it not spending?
Because it isn't. A $500 transfer from checking to savings is not an expense, and DollarSafe does not treat it as one. Your total cash is unchanged; where it sits changed.
A transfer can still change Safe to Spend indirectly — moving cash into a protected savings goal, or below an account minimum, reduces what is available. If a transfer was misread as spending, reclassify it on the Transactions screen.
What is the difference between pending and posted transactions?
Pending transactions are counted conservatively — they reduce Safe to Spend right away, because the money is realistically gone.
When the transaction posts, the pending entry is replaced, not added again. You will not see the same purchase counted twice, and the final posted amount is what sticks even if it differs from the pending hold.
Why isn't my credit card payment counted as spending?
Because the purchases on that card were already counted when you made them. Counting the payment as well would deduct the same money twice.
A card payment moves money to settle spending that already hit your plan. Card bills can still be protected as bills, so the cash needed to pay them is set aside ahead of time.
How are refunds handled?
A refund restores money only once it has posted. A pending refund is not available cash, so it does not raise Safe to Spend yet. Money that has not arrived is not spendable.
Once the credit posts, it returns to available cash and the number recalculates on the next refresh.
A transaction is wrong. Can I fix it?
Yes. Everything the engine reads is correctable by you:
- Wrong category or wrong bill match
- A duplicate transaction
- A transfer misread as spending
- A misclassified deposit
- Whether a transaction is protected
- Whether an account participates in Safe to Spend at all
Each transaction row shows merchant, amount, date, account, category, pending or posted status, and whether it affected Safe to Spend.
Accounts and setup
How do I set an account minimum?
Open Settings → Accounts, choose the account, and set its minimum balance (its floor). The floor is money the app will never treat as spendable.
Example: $1,200 in checking with a $500 floor leaves $700 available to the calculation. Each account also has an include-in-DollarSafe flag and a role (checking, savings, bill account, credit card, cash), so you decide exactly what counts.
My bills account is short. What does DollarSafe do?
It surfaces the gap rather than hiding it. If your bills account needs $1,800 and holds $1,500, the app shows "Bills account needs $300" and recommends topping it up before discretionary spending, extra savings, or additional debt payments.
It is a recommendation with a clear reason — the app will not move money for you.
Can I enter things manually instead of connecting accounts?
Yes. Manual entry is available inside DollarSafe if you prefer not to sync an account. You can enter balances, transactions, bills, income, savings and debts yourself.
The same DollarSafe calculation uses the information you enter; manual entry is a data-entry choice, not a separate plan.
Do I have to use categories?
No. DollarSafe is not an envelope-category budgeting app, and the core product works with zero category budgeting.
Optional categories — Food, Gas, Entertainment, Shopping, Kids, Personal — exist for information only. They never gate the calculation and you can ignore them entirely.
Will DollarSafe stop me from spending?
Never. It gives recommendations and shows consequences instead of prohibitions: "Spend $100 today → estimated Safe Tomorrow: $31/day" rather than "don't spend $100."
You can also test decisions before you commit with "Can I buy?" and scenario planning. Nothing changes until you confirm it.
Billing and your account
How do I cancel my subscription?
Subscription controls live in Settings → Plan & billing inside the app. Cancelling stops future billing; you keep access through the end of the period you already paid for. If you believe you were charged in error, contact support and we will look at it in good faith. See Terms of service for the full billing terms.
What happens to my data if I stop paying?
If your subscription ends, access to paid DollarSafe™ features may be limited. You can manage your subscription and account from Settings inside the app. See our Privacy notice for information about how your data is handled.
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Contact support
Still stuck? Write to a human.
Include what the number said, what you expected, and the date — the "Why did this change?" log is the fastest thing for us to read.
Email us at support@dollarsafeapp.com and we'll
get back to you.
There is no phone line, live chat or ticket portal. Please do not send account numbers, card numbers or bank credentials by email — support never needs them.
Need a closer look at your number?
Open your Plan to see what’s protected, what’s available, and how your Safe to Spend was calculated.